Returns & Exchange Policy
We are happy to offer a 10-day return policy (with online refund for Online Payments and NEFT/Store credit for COD Payments only) for unused and unworn items that still have the tag attached. The only exception is for Personalized items, Charms, Build A Gift, Bracelet Builder, Free Gifts, or SALE items – these items are FINAL SALE ONLY.
What is the 10-Day Replacement Guarantee? How do I get a defective item replaced? What if the jewelry does not fit me?
Every piece of jewelry sold at Cartnik.com is covered under our 10-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 10 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
To process a return/exchange, please follow these simple steps:
- Keep all items (INCLUDING the invoice) in a package and address it to the following: H-1472, St-48, Jafrabad, Delhi – 110053 INDIA.
- Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.
- or Email us at firstname.lastname@example.org with images of the products with packaging and tags to schedule a return pick up.
Subsequent to this, your package will be picked up by our courier partner at no extra cost to you within 3-5 business days.
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your Cartnik account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.